Shipping policy

SHIPPING POLICY

This Shipping Policy applies to all orders placed with Hong Kong Yuanqi Trading Co., Ltd. By placing an order on our website, you agree to the terms outlined below.

1. Company Information

Hong Kong Yuanqi Trading Co., Ltd. Address: ROOM 5B, 12th Floor, TUNG LEE INDUSTRIAL BLDG, 9 LAI YIP STREET, KWUN TONG, HK Contact Email: admin@auraobin.com Phone: +852 65168664

2. Order Processing

All orders will be processed within 1‑3 business days after payment confirmation. Business days exclude weekends and public holidays. We do not ship on non‑working days. You will receive a shipping confirmation email once your parcel has been dispatched.

3. Shipping Time & Estimates

Shipping times are estimated and start counting from the date your package leaves our warehouse. Standard international shipping generally takes 7‑20 business days to most destinations. Delivery delays may occur due to customs inspection, bad weather, logistics peak seasons or other circumstances beyond our control.

4. Shipping Fees

Shipping charges will be displayed clearly at checkout before you complete payment. Shipping cost varies according to destination country, package weight and selected shipping method. We may offer free‑shipping promotions from time to time subject to campaign rules.

5. Customs, Duties and Taxes

Buyers are responsible for any import duties, customs fees, VAT or local taxes charged by your destination country. These charges are not included in product price or shipping cost. Please check your local customs regulations before placing your order.

6. Tracking Parcels

Once shipped, you will receive a tracking number via email. You can track your delivery status online with the provided tracking number. If tracking information is not updating for more than 7 business days, please contact our customer support.

7. Lost or Damaged Packages

Risk of loss and damage transfers to the buyer once goods are handed over to the shipping carrier. If your package is confirmed lost or severely damaged upon arrival, please contact us within 7 calendar days after delivery date with photos for verification.

8. Undeliverable & Returned Parcels

If a parcel is returned to us because of incorrect address, recipient refusal to receive, or failure to clear customs, the customer shall bear the return‑shipping cost. We will only reship or refund after related fees are settled.

9. Modification & Cancellation

We reserve the right to adjust this Shipping Policy. Updated terms will be published on this page with a new effective date.

10. Contact Us

Should you have any questions about shipping matters, please get in touch: Email: admin@auraobin.com Phone: +852 65168664 Address: ROOM 5B, 12th Floor, TUNG LEE INDUSTRIAL BLDG, 9 LAI YIP STREET, KWUN TONG, HK